Frequently Asked Questions

🧴 Products & Authenticity

Q: Are your products authentic and safe to use?
Yes. All products sold on Cheapmed are sourced from trusted suppliers and verified brands. We focus on authentic, quality products.

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🚚 Shipping & Delivery

Q: Do you offer free shipping?
Yes. We offer free delivery on all orders shipped to the United Kingdom.

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Q: How long does delivery take?
Orders are delivered within 7–8 business days. Delivery timelines may vary slightly due to logistics or operational factors.

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Q: Where do you ship from?
All orders are shipped directly from India and delivered to customers in the United Kingdom. Customs duties and taxes are prepaid, so there are no extra charges on delivery.

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Q: Do you ship internationally?
Currently, we ship only within the United Kingdom.

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💳 Payments & Security

Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

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Q: Is my payment information secure?
Yes. Our website uses SSL encryption and trusted payment gateways to ensure secure transactions.

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🔄 Cancellations, Returns & Refunds

Q: Can I cancel my order?
Yes. Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been processed or shipped.

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Q: What is your return policy?
We offer a 60-day return policy on eligible products. Items must be unused, unopened, and in original condition.

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Q: How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to the original payment method.

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📩 Need More Help?

If your question isn’t listed here, please contact us:

📧 Email: contact@cheapmed.co.uk
🕒 Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM (IST)
📍 Business Address: 1125, Palladium Mall, Yogi Chowk, Surat, India