Frequently Asked Questions

Q: Are your products safe and authentic?
Yes! All our products are sourced from trusted suppliers and verified brands. We focus on safe, effective items for skin care, hair care, eye care, personal care, and sexual wellness.

Q: How do I know which product is right for me?
Each product page includes descriptions and usage info. If you’re unsure, feel free to contact us—we’re happy to guide you.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
Yes! We offer free UK-wide shipping on all orders—no minimum spend required.

Q: How long does delivery take?

• Standard Shipping: 7–8 business days
• Express Shipping: 3–5 business days

Q: Do you ship internationally?
Currently, we only ship within the United Kingdom.

💳 Payments & Security

Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.

Q: Is your website secure?
Absolutely. We use secure SSL encryption and trusted payment gateways to protect your personal and payment information.

🔄 Cancellations, Returns & Refunds

Q: Can I cancel my order?
Yes. You can cancel your order within 48 hours of placing it. Just email us at contact@cheapmed.co.uk.

Q: What is your return policy?
We offer a lifetime return guarantee for unopened and unused items. Just contact us to start the process.

Q: How long does a refund take?
Once your return is received and approved, we’ll process your refund within 7–8 business days to your original payment method.

📩 Need More Help?

If your question isn’t listed here, feel free to contact our support team:

📧 Email: contact@cheapmed.co.uk
📍 Location: Stratford, London, UK
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM